What does delivery cost?
Delivery is based on weight and delivery address. We do also offer a Click & Collect service for anyone locally. Some items are 'Free Shipping' over $99 at checkout.
Our Free Shipping excludes rural delivery and island addresses - additional charges apply for rural and island delivery. Any urban residential or business address can be provided as an alternative to the additional charges.
Bulky Small Item
Some items will be excluded from Free Delivery due to being a bulky item.
Flat rate per order shipping
We deliver anywhere in New Zealand at a flat rate per order, so you won’t pay more if there are multiple items in your order. Your order will be shipped with NZ Post tracked. At checkout you will have the option to choose signature required or signature not required. Please use the shipping notes box at checkout if you have any delivery instructions. Sorry, we don’t ship outside NZ.
Our standard shipping rates are as follows
- Flat Rate - $7.50-$15.00
- Flat Rate Rural - $15.00-$25.00
- Bulky Items $25.00 - $80.00 (Size and Location Dependent)
For larger items delivery is calculated based on weight and delivery address.
How long will delivery take?
Our usual estimated delivery time frames are:
- North Island 4-10 working days
- South Island 3-7 working days
Our freight partners deliver on business days (Monday to Friday, excluding Public Holidays). Orders placed on weekends and public holidays will be dispatched the next working day.
WILL YOU PROVIDE ME WITH TRACKING DETAILS FOR MY ORDER?
Yes, our Online Sales team will be in touch via email with tracking details when your order is dispatched. Please ensure you check your spam or junk folder for our email communications.
Do I need to be home to receive my order?
To ensure you receive your order, especially if it is a large item, we recommend providing a delivery address where you are present during regular business hours. Please also provide a contact phone number for all orders - for larger products we do request that the freight company call you prior to delivery (however we cannot guarantee that this will happen).
I have been following my tracking details but my order does not seem to be progressing - how can you help?
Our team do follow your tracking details to ensure your delivery is progressing, however if your order delivery status on your tracking details has not changed within 4 working days and you have not heard from us, please email biancat@jeff-evans.co.nz. We will work to get your delivery sorted as soon as possible. Do I need to check over my order on arrival? Yes please! It is very important that you thoroughly check over any items we deliver to you on arrival, or as soon as possible after arrival. I have received the wrong order - what should I do? If you think the item you have received is not what you ordered, please email biancat@jeff-evans.co.nz as soon as possible.
MY ORDER HAS ARRIVED DAMAGED - WHAT SHOULD I DO?
If your order has arrived damaged do not sign for delivery with the freight company representative. Instead, note in the place of signature that the goods are damaged. You will need to notify us within 48 hours of your delivery of any damage in order for us to arrange an exchange. Please immediately email your order and contact details, along with photographs of the damage, to biancat@jeff-evans.co.nz
Please send all returns to:
Jeff Evans
62 Tancred Street,
Hokitika 7810
New Zealand
