Standard Shipping “Flat Rate’’
We deliver anywhere in New Zealand at a flat rate per order, so you won’t pay more if there are multiple items in your order. Your order will be shipped with Aramex Courier or NZ Post tracked. Please use the shipping notes box at checkout if you have any delivery instructions. We currently only ship New Zealand Wide. Not international.
Free Shipping: Some items are 'Free Shipping' over $120.00 at checkout. Excludes large BULKY items, Rural delivery and Island addresses - additional charges apply for Rural and Island delivery. Any urban residential or business address can be provided as an alternative to the additional charges.
Our standard shipping rates:
- Flat Rate: $10.00-$15.00
- Flat Rate Rural: $15.00-$25.00
- Small Bulky 5kg-10kg: $25.00 - $55.00 (Size, Location, Rural)
- Large Bulky Items 10kg-25kg: $55.00 - $75.00 (Size, Location, Rural)
For larger items delivery is calculated based on weight and delivery address.
Click & Collect:
We do also offer a Click & Collect service for anyone locally – Collection from our Hokitika Showroom.
Bulky Item:
Some items will be excluded from Free Delivery due to being a bulky item.
How long will my order take to dispatch/delivery take:
We do endeavour to ship order immediately Monday-Friday, if the item is in stock. Some items come direct from supplier so you need to allow an extra 2-3 days. We are a small company packing these all ourselves, so please bear with us.
Our usual estimated delivery time frames are:
Allow 24-48 hours for us to dispatch – Monday to Friday.
- South Island 2-7 working days
- North Island 3-10 working days
Our freight companies deliver on business days (Monday to Friday, excluding Public Holidays). Orders placed on weekends and public holidays will be dispatched the next working day if stock allows.
Tracking Number:
Yes, our Online Sales team will be in touch via email with tracking details when your order is dispatched. Please ensure you check your spam or junk folder for our email communications.
Do I need to be home to receive my order?
To ensure you receive your order, especially if it is a large item, we recommend providing a delivery address where you are present during regular business hours. Please also provide a contact phone number for all orders - for larger products we do request that the freight company call you prior to delivery (however we cannot guarantee that this will happen).
Tracking details but my order does not seem to be progressing:
Our team do follow your tracking details to ensure your delivery is progressing, however if your order delivery status on your tracking details has not changed within 4 working days and you have not heard from us.
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FAQ:
Do I need to check over my order on arrival? Yes please! It is very important that you thoroughly check over any items we deliver to you on arrival, or as soon as possible after arrival.
Wrong Order?: If you think the item you have received is not what you ordered, please email us as soon as possible
Damaged Order: If your order has arrived damaged do not sign for delivery with the freight company representative. Instead, note in the place of signature that the goods are damaged. You will need to notify us within 48 hours of your delivery of any damage in order for us to arrange an exchange. Please immediately email your order and contact details, along with photographs of the damage, to ashleyr@jeff-evans.co.nz
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Please send all returns to:
Jeff Evans
62 Tancred Street,
Hokitika 7810
New Zealand
