We want you to be happy with your purchase. If you need to return an item, we're here to help.
Return Policy:
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it.
- In its original, sealed packaging (where applicable).
- Accompanied by your receipt or proof of purchase.
To request a return, please contact us at sales@jeff-evans.co.nz before sending your item.
** We can not accept a return if the items is opened and original packaging discarded **
Return Address:
Jeff Evans Ltd
62 Tancred Street
Hokitika 7810
Attnetion: Websales Return
If your return is approved, we'll provide instructions on how to return your item. Returns sent without prior approval cannot be accepted
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is faulty, damaged, or you have received the wrong product, contact us immediately at sales@jeff-evans.co.nz with your order details and photos of the issue (where applicable).
Under the New Zealand Consumer Guarantees Act, you are entitled to a repair, replacement, or refund if a product has a genuine manufacturing fault or does not match its description. Where the fault is not considered a major failure, we may choose to repair or replace the item before offering a refund.
Products may also be covered by the manufacturer's warranty. Please note that warranty assessments can take time, and labour costs associated with replacement or reinstallation may not be covered by the manufacturer.
Change of Mind
Change-of-mind returns are accepted at our discretion.
If approved, the item must meet the return conditions above. Return shipping costs are the responsibility of the customer, and any original shipping charges are non-refundable.
Some products supplied directly from our manufacturers may be subject to a restocking fee.
Non-Returnable Items
We cannot accept returns for:
- Custom or personalised products.
- Special-order items.
- Hazardous materials, flammable liquids or gases.
- Gift cards.
- Clearance or sale items (unless required under the Consumer Guarantees Act).
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different item, the quickest option is to return your original purchase (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the payment.
If you haven't received your refund within 15 business days of approval, please contact us at sales@jeff-evans.co.nz.
Questions?
If you have any questions about returns, refunds, or warranties, please contact us at sales@jeff-evans.co.nz.
