We want you to be happy with your purchase. If you need to return an item, please get in touch with our team first so we can help.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original, sealed packaging where applicable
- Accompanied by your receipt or proof of purchase
To request a return, please contact us at sales@jeff-evans.co.nz before sending your item back.
We cannot accept change-of-mind returns if an item has been opened, used or installed, or if the original packaging has been discarded.
Returns sent without prior approval may not be accepted.
Change of Mind
Change-of-mind returns are accepted at our discretion.
If your return is approved and meets the conditions above, you will receive store credit for the value of the returned item.
Return shipping costs are the responsibility of the customer. Any original shipping or delivery charges are non-refundable.
Some products supplied directly by our manufacturers may also be subject to a restocking fee. If this applies, we'll let you know before approving your return.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If you believe an item is faulty or damaged, or you have received the wrong product, please contact us as soon as possible at sales@jeff-evans.co.nz with your order details and photos of the issue where applicable.
Please do not dispose of, alter, install, repair or return the product unless instructed by our team. We may need to inspect the item or arrange an assessment with the manufacturer.
Where an item is confirmed to be faulty, we'll work with you to provide an appropriate remedy.
Products may also be covered by a manufacturer's warranty. Warranty assessments can take time, and any associated labour, removal or reinstallation costs will be assessed on a case-by-case basis.
Nothing in this policy limits your rights under New Zealand consumer law.
Non-Returnable Items
Unless required by law, we cannot accept returns for:
- Custom or personalised products
- Special-order items
- Hazardous materials, flammable liquids or gases
- Gift cards
- Clearance or sale items
- Items that have been used or installed
- Items that are no longer in their original condition or packaging
If you're unsure whether an item can be returned, please contact us before sending it back.
Exchanges
If you have ordered the wrong item or would like a different product, please contact us first.
Where your original item is eligible for return, we'll issue store credit once it has been received, inspected and approved. You can then use your credit towards another purchase.
Store Credits
Once your return arrives, we'll inspect it and let you know if it has been approved.
Approved change-of-mind returns will be issued as store credit rather than a refund to your original payment method.
Store credit applies to change-of-mind returns and does not affect your rights where a product is faulty, damaged or otherwise covered by New Zealand consumer law.
Return Address
Jeff Evans Ltd
62 Tancred Street
Hokitika 7810
Attention: Websales Returns
Please contact us and have your return approved before sending anything back.
Questions?
If you have any questions about a return, product fault or warranty, get in touch with our team at sales@jeff-evans.co.nz.
